To see this content please enable targeting cookies. Manage cookie settings — Anthony Dickens (@antdickens) December 2, 2020 As Eurogamer reports, it appears other affected customers have also been receiving similar emails. The users are prompted to get in contact with customer support and authorise a new payment for the console. After that, the order should be renewed. The email does make it clear that this order is in no way transferable and consumers will be unable to increase the number of consoles they bought.